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System error On Tuesday 27 June, between 7am-10am, due to a system error some customers have received a duplicate copy of an invoice and/or credit memo. The words “Copy Tax Invoice” appear in the top right-hand corner of the invoice only. This is not a request for payment and customers are not required to take any further action. We apologise for any inconvenience caused.  Why is Rockgas changing its systems?  Our aging systems no longer provide the tools to support the excellent customer service experience Rockgas strives to provide its customers. In moving to…continue reading →

Friday, 5 March 2021 Angela Ogier – Group Strategy and Corporate Development Manager  We all know the benefits of gas: continuous hot water, efficient water and space heating and the good old kiwi barbecue.   Natural gas and LPG are clean burning fuels, with much lower CO2 emissions than coal and create virtually no local air pollution from particulates. Natural gas and LPG are a critical energy source for over 19,000 commercial and industrial customers such as restaurants, hotels, greenhouses, hospitals and steel makers. Firstgas Group’s 2,500 km of high-pressure gas pipelines and 4,800 km of distribution…continue reading →

We’re honoured to be a finalist in the 2020 Diversity Awards NZ™, an event which recognises organisations who are championing diversity and inclusion in the workplace. As a finalist for the Work-Life Balance Award Firstgas Group has been acknowledged for the holistic approach we take to our staff’s wellbeing. At Firstgas Group we understand that ‘life happens’ in and out of work. Through our ‘Got Your Back’ wellness programme we provide our people with the tools and support that enable them to bring their whole selves to work and feel valued for their…continue reading →

UPDATE: APRIL 24 Dear All, From Tuesday 28 April New Zealand will be entering Alert Level 3. Rockgas is an essential service providing ‘the necessities of life for everyone in New Zealand’. We have been and will continue to deliver LPG for your everyday needs. Our priority and responsibility is to make sure that we do this in a way that upholds the current government guidance and protocols and in a way that is safe for all our customers, partners and suppliers, as well as for our team. To help our staff, customers,…continue reading →

Following the events in Christchurch on July 19, we’ve put together some important information for customers about keeping safe with LPG.continue reading →

First Gas announced today that its sister company, Gas Services New Zealand (GSNZ), has completed the purchase of LPG business, Rockgas, from Contact Energy Ltd (Contact) for $260 million. First Gas chief executive Paul Goodeve said the acquisition complemented the gas transmission and distribution company’s existing business, enabling it to meet customer demand for gas regardless of location. “Rockgas is an exciting opportunity for Gas Services New Zealand and First Gas. “It fits well with our long-term investment approach, which is to diversify our domestic gas offering and grow our business. It will…continue reading →