Give us a call on 0800 762 542 (toll free)

Call centre hours ​

7am to 7pm Mon to Friday
8am to 5pm on Saturday

No emergency cylinder deliveries available on Public Holidays.  

Emergency telephone
0800 427 345

Email
LPGenquiries@rockgas.co.nz

Corporate address
42 Connett Road West
Bell Block
New Plymouth 4312


Commercial cylinder and bulk LPG

Call us on 0800 574 427 (toll free)

Call centre hours
8.30am-5pm, Monday to Friday

Rockgas’ emergency bulk fuel line
0800 574 737 – Press 1 for North Island and 2 for South Island

Email
customer.support@rockgas.co.nz

Postal address
PO Box 7195
Sydenham
Christchurch 8240


Commercial reticulated LPG

Call us on 0800 574 427 (toll free)

Call centre hours
8.30am-5pm, Monday to Friday

Rockgas’ emergency reticulation line
0800 574 427 – Press 1

Email
customer.support@rockgas.co.nz

Postal address
Rockgas
PO Box 7195
Sydenham
Christchurch 8240


Auto LPG Fuel Card and Conversion Loan

Call us on 0800 807 300 (toll free)

Call centre hours
8.30am-5pm, Monday to Friday

Email
fuel.card@rockgas.co.nz

Postal address
Private Bag 2020,
New Plymouth 4340


Complaints process

We work hard to look after our customers, but if we’ve let you down, we really want to hear from you. Call 0800 574 427 or email customercomplaints@rockgas.co.nz.

If we can’t resolve your complaint, we are also a member of the Energy Complaints Scheme operated by Utilities Disputes, which is a free and independent industry complaints body. We are committed to maintaining the standards contained in the Energy Complaints Scheme document. If the complaint falls within its jurisdiction and has reached deadlock you can refer your complaint with us to Utilities Disputes. ‘Deadlock’ means:

  • A complaint made to us that has taken longer than 20 business days to resolve and we have not advised you in writing that there is a good reason for this, and what that reason is, or
    A complaint that is with us has taken longer than 40 business days to resolve, or
  • Utilities Disputes is satisfied that:
  • We have made it clear that we do not intend to do anything about the complaint
    • You (as the complainant) would suffer unreasonable harm from waiting any longer, or
    • It would be otherwise unjust to wait any longer.

Call: 0800 22 33 40
Email: info@utilitiesdisputes.co.nz
Web: www.utilitiesdisputes.co.nz
Mail: PO Box 5875, Wellington 6140
Freepost 192682