Call us toll-free on

0800 762 542
Call Centre Hours ​

7am to 7pm Mon to Friday
8am to 5pm on Saturday

+64 4 528 1815
From overseas ​

Emergency assistance is available to you if you have a gas leak or suspect an issue with your gas bottle. Do not hesitate to call us 

Emergency telephone
0800 427 345

NO DELIVERIES AVAILABLE ON PUBLIC HOLIDAYS. 
You can still order on our website or app and we will deliver on the next available delivery date for your area.

Email
LPGenquiries@rockgas.co.nz
Corporate address
Clarus
42 Connett Road West
Bell Block
Taranaki, New Plymouth 4312


Order LPG refills

Order your refills online or by calling 0800 307 300. It’s an easy, automated system, available 24 hours a day.


Complaints process

We work hard to look after our customers, but if we’ve let you down, we really want to hear from you.
Call 0800 762 542 or email customer.complaints@rockgas.co.nz.

If we can’t resolve your complaint, we are also a member of the Energy Complaints Scheme, operated by Utilities Disputes, which is a free and independent industry complaints body. We are committed to maintaining the standards contained in the Energy Complaints Scheme document. If the complaint falls within its jurisdiction and has reached deadlock, you can refer your complaint with us to Utilities Disputes. ‘Deadlock’ means:

  • A complaint made to us that has taken longer than 20 business days to resolve and we have not advised you in writing that there is a good reason for this, and what that reason is, or
  • A complaint that is with us has taken longer than 40 business days to resolve, or
  • Utilities Disputes is satisfied that:
    • We have made it clear that we do not intend to do anything about the complaint
    • You (as the complainant) would suffer unreasonable harm from waiting any longer, or
    • It would be otherwise unjust to wait any longer.

Call: 0800 22 33 40
Email: info@udl.co.nz
Web: www.udl.co.nz
Mail: PO Box 5875, Wellington 6140
Freepost 192682

Rockgas media spokespeople

This information is provided for media use only. If you are a customer, please call our Customer Contact Centre on 0800 762 542.

For media enquiries contact

Cressida Gates-Thompson

External Communications Specialist Clarus

E. cressida.gates-thompson@clarus.co.nz

Helen Murchison

General Manager Rockgas

E. helen.murchison@rockgas.co.nz