Contact us

The fastest and easiest way to order is by using the Rockgas app or through our website

Ordering a refill for your Rockgas 45kg gas bottles is quick and easy by placing an order here or by following these simple steps to download and order through the Rockgas app.

Need to order LPG?

The easiest way to order a refill for your 45kg Rockgas bottles is through the Rockgas App or our website. It’s quick, simple, and ready when you are.

Jump into the app or head to our website to place your order in just a few taps.

Need a hand? We’ve got you

From everyday questions to trickier stuff, we’re here to help. Head over to our Help page to see the ways we can support you — or check if your question’s already been answered.

Other ways to reach us

Smell LPG or think something’s not right? – 0800 427 345

If you suspect a gas leak or there’s an issue with your bottle, don’t wait — call us straight away. We’re here 24/7 to help.

For Residential and Small Business Bottled LPG customers – 0800 762 542

From overseas: +64 4 528 1815
Chat to the team: ​7am to 7pm Mon to Friday, 8am to 5pm on Saturday
Email: LPGenquiries@rockgas.co.nz

For LPG Commercial customers – 0800 574 427

Chat to the team: ​8:30am to 5:00pm Monday to Friday
Email: business.support@rockgas.co.nz

Heads up – no deliveries on public holidays

You can still place your order anytime on the Rockgas app or website, and we’ll get it to you on the next available delivery day in your area.

Our resolution process

Good or bad, we love feedback. It’s the only way we can improve. So, if you feel we’ve let you down, please let us know by calling 0800 762 542 or by email to customer.complaints@rockgas.co.nz

If you’re still not happy, you can take your complaint to the Energy Complaints Scheme (it’s operated by Utilities Disputes, which is a free and independent industry complaints body). Here’s their details:

Call: 0800 22 33 40
Email: info@udl.co.nz
Web: www.udl.co.nz

Had a great experience with our team?

We’d love to hear about it. If someone went the extra mile or made your experience a positive one, please send us a shout-out at shoutouts@rockgas.co.nz. Your feedback means a lot to us and helps us recognise our people for the great work they do.

Our media spokespeople

This information is for media enquiries only. If you’re a customer, give our friendly Contact Centre team a call on 0800 762 542 — we’re here to help!

For media enquiries contact